1. Who we are
SYS Technologies is a SaaS Application Development Company. We build and operate cloud software products, customer portals, and related support services for businesses.
2. Information we collect
Depending on how you interact with us, we may collect:
- Account and contact details (name, email, phone, company name)
- Billing and payment-related metadata (processed via payment providers)
- Product usage logs, device/browser information, and IP address
- Support tickets and communication records
- Business data you or your organisation enter into the SaaS system (tenant data)
3. How we use information
We use information to:
- Provide, secure, and operate SaaS accounts and features
- Deliver customer support and technical maintenance
- Manage billing, subscriptions, and contracts
- Detect abuse, prevent fraud, and protect platform security
- Meet legal obligations and improve our products
4. Sharing and processors
We do not sell your personal information. We may share limited data with trusted processors for hosting, email, analytics, or payments, only as needed to run the service.
5. Security and retention
We apply appropriate technical and organisational safeguards. We retain information only as long as needed for service delivery, contracts, and legal requirements.
6. Cookies and analytics
We may use cookies or similar technologies for site functionality, session management, and usage analytics. You can control cookies through your browser settings.
7. Your rights
Subject to applicable law, you may request access, correction, or deletion of personal information. For tenant/workspace data, requests may also need to go through your account administrator.
8. Contact
For privacy requests or questions, contact SYS Technologies using the details on our Contact page.